At Krishnavi Ghee, we carefully pack every order before dispatch to ensure that our ghee reaches you safely and in good condition.

Due to the nature of our food products, we generally do not accept returns or refund requests once an order has been delivered. However, we will be happy to assist you in the following genuine cases.

Damaged or Leaking Product

If you receive a damaged, broken or leaking product, please contact us within 48 hours of delivery.

Please share your Order Number along with clear photographs/videos of the outer package and damaged product. After verification, we will provide an appropriate resolution, which may include a replacement.

Missing or Incorrect Product

If any product is missing from your order or you receive an incorrect product, please inform us within 48 hours of delivery.

Our team will verify the issue and, if confirmed, arrange a suitable replacement.

Product Quality Issue

If you believe that there is a genuine quality issue with the product, please contact us within 48 hours of delivery with your Order Number and clear photos/videos of the product.

Our team will review the concern and assist you with the appropriate resolution.

Important Note

Natural ghee may show variations in colour, aroma or texture due to natural ingredients, season and production conditions. Such natural variations will not be considered a defect or reason for return/refund.